FAQs

Do you accept returns?

Yes we do.  If your not happy with something and you return it in a timely manner, we will refund you the cost of the goods or apply a credit for you to buy something else.

How can I pay?

We prefer direct bank deposits, however we do accept credit card payments via PayPal in New Zealand Dollars NZD. PayPal is the worlds largest online credit card payment system. All you need is an email and a credit card. If you already have a PayPal account, it will ask you to sign in.

What's the warranty on goods?

Each item comes with a warranty of 12 months from BWMsnow. All items needing to be put under warranty must be returned to BWMsnow for inspection and then we will deal with it. This is because we parallel import the goods.

Do prices include GST?

All prices include GST.

What does RRP mean?

We do our best to get a very accurate Recommended Retail Price.

How much does shipping cost?

Some examples:

• Small items like tools, stomp pads and DVDs are $3 with Courierpost
• Gloves are $4 with Courierpost
• Goggles and pants are $6 Courierpost
• Jackets, boots, bindings and bags are $7 with Fastway
• Boards, skis, large bags are $10 with Fastway
• Combined shipping is size dependent, small items will not be charged when shipped with large items.
• Two large items for example boots and bindings will be $10, 3 large items will be $16 and our max shipping is $20.

Fastway do not deliver to PO Boxes and require signature so maybe consider using a work address. Fastway takes 1-3 working days. Courierpost deliver anywhere and do not require a signature and takes 1-2 working days.